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TWP Pipeline LLC
FERC GAS TARIFF
SECOND REVISED VOLUME NO. 1

SECTION 7.25
COMMUNICATION REGARDING SERVICES
VERSION 3.0.0

GENERAL TERMS AND CONDITIONS

    
    
        7.25.6. Except as otherwise specifically provided in this Tariff, any 
                notice to be given by Shipper shall be in writing and shall be 
                sufficient if personally delivered or sent by mail or facsimile 
                transmission (with confirmation of receipt) to the following 
                address:
    
                     TWP Pipeline LLC
                     205 North Main Street
                     Butler, PA 16001
                     Attn: President
    
                Any notice shall be deemed received on the date delivered 
                if transmitted via facsimile, telecopied, or personally 
                delivered, or five (5) days following deposit in the mail if 
                mailed in the manner set out above. The designation or address 
                of the party to be notified may be changed at any time by 
                delivery of written notice of that change to the other party.
    
        7.25.7. Service Complaints – Customers are encouraged to resolve any 
                disputes informally with their designated customer 
                representatives. A formal complaint concerning any 
                transportation services offered by Transporter shall 
                specifically state that it is a complaint filed pursuant to 
                Commission rules and shall be addressed to address listed 
                in Section 7.25.6.
    
        7.25.8. Transporter shall inform Shipper within forty eight 
                (48) hours that the inquiry has been received and inform 
                Shipper of Transporter's initial response to the inquiry 
                and proposed course of action.  Each inquiry will be noted 
                on the transportation request log.  Each inquiry shall be 
                investigated, and, within thirty (30) days of inquiry, 
                Transporter shall inform Shipper in writing of the action, 
                if any, taken in response to Shipper's inquiry.  Transporter 
                shall maintain a separate file for all shipper inquiries 
                and Transporter's responses.

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